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Your Privacy Matters to Us

At Prosper Trail Animal Hospital, we are committed to protecting your personal information and being transparent about how we communicate with you, including text messaging.

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This page explains how we collect, use, and protect your information, as well as the terms for receiving SMS communications from our clinic.

Section 1:  Privacy Policy

Effective Date: 04/30/2026

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Information We Collect

We may collect the following information when you visit or use our services:

  • Name

  • Phone number

  • Email address

  • Pet information and medical history

  • Appointment and service details

  • Communication preferences

 

How We Use Your Information

We use your information to:

  • Schedule and confirm appointments

  • Send reminders and follow-ups

  • Communicate about your pet’s care

  • Send preventative care reminders

  • Provide billing notifications

  • Send promotions (only if you opt in)

 

Information Sharing

We respect your privacy.

We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing purposes.

We may share information with trusted service providers (such as scheduling or messaging platforms) strictly to operate our business.

 

Data Security

We take reasonable measures to protect your personal information from unauthorized access or disclosure.

 

Your Rights

You may request to:

  • Access your personal data

  • Update or correct your information

  • Request deletion

  • Opt out of communications at any time

Section 2:  SMS/Text Messaging Terms

Program Description

By opting in, you agree to receive text messages from Prosper Trail Animal Hospital, which may include:

  • Appointment reminders and confirmations

  • Vaccine and wellness reminders

  • Treatment updates

  • Billing notifications

  • Promotional offers and clinic updates

 

Opt-In Consent

You may opt in to receive SMS messages by:

  • Submitting a website form

  • Signing a clinic intake form

  • Providing verbal consent

Consent is not a condition of receiving services.

 

Message Frequency

Message frequency may vary depending on your pet’s care and your interaction with our clinic.

 

Message & Data Rates

Standard message and data rates may apply.

 

Opt-Out Instructions

You can opt out at any time by replying STOP to any message.

 

Help Instructions

Reply HELP or contact us:

 

Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

 

Privacy Assurance

Your information will be handled in accordance with this Privacy Policy.

SMS consent and personal data are never shared with third parties for marketing purposes.

Section 3:  Updates to This Policy

We may update this page from time to time.  Changes will be posted with an updated effective date.

Section 4:  Contact Us

If you have any questions about this Privacy Policy or SMS Terms, please contact:

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Prosper Trail Animal Hospital
📞 972-347-6100
📧 contact@prosperanimalhospital.com

SMS Consent Disclosure:
By providing your phone number, you agree to receive text messages from Prosper Trail Animal Hospital regarding appointments, reminders, updates, and promotions. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for help.

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